Shipping & Payment

This policy explains how payment and delivery work for orders placed on Little Kashi (https://littlekashi.com).

1. How your order is processed

1. Order and payment — you place an order and pay through Razorpay. The amount is only held (authorised) at this stage — it is not collected.
2. Supplier order — our team checks your exact item, size and quantity with our supplier and places your order with them, usually within one working day and always within 1 day.
3. Confirmation and payment collection — only after your order has been placed with the supplier do we manually collect (capture) the held payment, and we email you that your order is confirmed.
4. Dispatch — your order is packed and handed to a courier partner.
5. Delivery — you receive tracking details by email and the parcel is delivered to your address.

If the item is not available, we cancel the order and inform you by email. The held amount is not collected. Razorpay returns it to you automatically when the hold period ends (at most 1 day after you paid), and your bank may take a further 5–7 working days to show it. To return your money sooner, we may instead collect the payment and refund it in full straight away.

2. Payment

• All prices are in Indian Rupees (₹) and inclusive of applicable taxes.
• We accept UPI, debit and credit cards, net banking and wallets through Razorpay, a secure, PCI-DSS compliant payment gateway.
• We do not collect or store your card details, CVV, UPI PIN or banking passwords.
• Cash on Delivery is not available at present.
• The amount you pay is the amount shown on your order page at the time of payment. Prices are confirmed when your order is confirmed.
• When you pay, the amount is only authorised (held) on your card or account — we do not collect it at checkout. With UPI and net banking the money leaves your account straight away, but it stays with the payment gateway and is only collected by us after we have placed your order with the supplier.
• Your order page shows "Payment held" until we collect the payment, and "Paid" once we have. We never collect more than the amount you authorised.
• If your order is not confirmed within 1 day, the hold expires, the order is cancelled automatically and the amount is returned to you. You are not charged; please place a new order if you still want the item.
• If you pay for an order that has already been cancelled (for example, a delayed payment), the amount is never collected and is returned to you automatically.
• If money is deducted but the payment is not confirmed, it is reversed automatically by your bank, usually within 5–7 working days.

3. Shipping charges

• Shipping is free on orders of ₹499 and above, and most smaller orders ship free too.
• A few larger or heavier items have their own shipping charge, which applies unless your order qualifies for free shipping.
• Shipping is charged once per order. If your cart has more than one item with a shipping charge, only the highest one applies.
• The exact shipping amount is shown in your cart and at checkout before you pay. Nothing extra is collected at delivery.

4. Delivery area and timelines

• We deliver to most serviceable PIN codes across India.
• Orders are usually delivered within 5–9 working days after confirmation. Remote locations may take longer.
• Delivery timelines are estimates and may be affected by courier delays, weather, public holidays or other events outside our control.

5. Tracking your order

When your order ships, we email you the courier name, tracking (AWB) number and a tracking link. You can also check your order status any time on the Track order page.

6. Delivery issues

• Please make sure your address, PIN code and mobile number are correct. We are not responsible for delays caused by incorrect details.
• If a delivery attempt fails, the courier will usually try again. Parcels that cannot be delivered may be returned to the supplier; in that case we will contact you about a refund as per our Refund & Return Policy.
• If the outer packaging looks tampered with or damaged, please refuse the delivery or record an unboxing video and contact us immediately.

7. Contact

For any question about payment or delivery, WhatsApp +91 99460 70864 (messages only), email saleeshprakash@gmail.com, or use our contact form.