Cancellation Policy

We want ordering from Little Kashi to be stress-free. This policy explains when and how you can cancel an order.

1. Before confirmation — always free

Until we place your order with our supplier and confirm it, your payment is only held, not collected. You can cancel at any time by messaging us on WhatsApp at +91 99460 70864, writing to saleeshprakash@gmail.com, or using the contact form with your order number. We cancel the order and the held amount is not collected: Razorpay returns it to you automatically when the hold period ends (at most 1 day after you paid), after which your bank may take up to 5–7 working days to show it. If you would like your money back sooner, ask us and we can collect and refund it in full straight away.

If your order is not confirmed within 1 day, it is cancelled automatically and nothing is charged. Orders that are never paid are cancelled automatically after 48 hours.

2. After confirmation, before dispatch — full refund

If your order has been confirmed (and the payment collected) but has not yet been shipped, you can request a cancellation:

• Open your order page (link in your email) and use “Need a refund?”, or contact us with your order number.
• We will stop the order with our supplier where possible and refund the full amount to your original payment method.

3. After dispatch

Once an order has been shipped, it can no longer be cancelled. You may refuse the delivery, or, after delivery, follow our Refund & Return Policy. Where the item is returned to us unused and in original condition, we will refund the product price; shipping charges may not be refundable.

4. Cancellation by Little Kashi

We may cancel an order (before or after payment) if:

• the item becomes unavailable from our supplier;
• there is an obvious pricing or listing error;
• the delivery address is not serviceable; or
• we suspect fraudulent or unauthorised activity.

If we cancel a paid order, you receive a full refund. We will always tell you why by email.

5. Refund timelines

Refunds for cancelled orders that were already paid are issued to your original payment method. Banks and card networks usually take 5–7 working days to show the amount in your account. You will receive an email when the refund is initiated and when it is completed.

6. Contact

WhatsApp +91 99460 70864 (messages only) · Email saleeshprakash@gmail.com · Contact form