Refund & Return Policy

We hope your little one loves what you ordered. If something isn't right, this policy explains how returns and refunds work at Little Kashi.

1. When you can request a return or refund

You can request a return or refund if you received:

• a damaged or defective product;
• the wrong product, size or colour compared to your order; or
• a parcel with missing items.

Please raise your request within 48 hours of delivery.

2. What we need from you

• Your order number.
• Clear photos of the product, the label/tag and the packaging.
• An unboxing video is strongly recommended, especially for missing or damaged items.
• The product must be unused, unwashed, with original tags and packaging intact.

3. Items we cannot accept for return

For hygiene and safety reasons, we cannot accept returns of innerwear, socks, bibs, items that have been worn, washed or altered, and toys that have been used or whose seal or packaging has been opened — unless they arrived damaged, defective or incorrect. We also do not accept returns for change of mind or size preference once an order has been delivered correctly. Please check our size details on the product page before ordering.

4. How to request a return or refund

1. Open your order page (link in your order email) and use “Need a refund?”, or
2. Contact us on WhatsApp at +91 99460 70864 (messages only), email saleeshprakash@gmail.com, or use the contact form.

We review every request and reply within 2 working days. If a pickup is needed, we will share the details. Please do not send items back without speaking to us first.

5. Refunds

• Approved refunds are issued to your original payment method through Razorpay.
• Refunds for damaged, defective, wrong or missing items include the shipping charge you paid.
• Partial refunds may be offered where only part of an order is affected.
• Once initiated, banks usually take 5–7 working days to credit the amount. You will receive emails when the refund is initiated and when it is completed.

6. Orders we could not fulfil

We only collect your payment after we have placed your order with our supplier. If we cannot do that, your order is cancelled before the payment is collected, so there is nothing to refund: Razorpay returns the held amount to you automatically when the hold period ends (at most 1 day after you paid), and your bank may take a further 5–7 working days to show it. Sometimes we collect and immediately refund the full amount instead, so that you get it back sooner — you will receive refund emails in that case. If we cancel a paid order for any reason, you receive a full refund.

7. If your request is declined

If we cannot approve a request (for example, it was raised after 48 hours or the item has been used), we will explain why by email. You can escalate any concern to our Grievance Officer (see our Terms & Conditions).