Ordering
How does ordering work at Little Kashi?
Our products are sourced from trusted third-party suppliers. When you place an order, you pay through Razorpay, but the amount is only held (authorised) — not collected. Our team then checks your exact item and size with the supplier and places your order with them. Only after that do we manually collect (capture) the held payment. If we can't place your order with the supplier, the payment is never collected.
How long does confirmation take?
Usually within one working day, and always within 1 day. You will receive an email as soon as your order is confirmed, and you can check its status any time on the Track order page.
What if my item is not available?
We cancel the order and let you know by email. The held amount is not collected. Razorpay returns the hold to you automatically when the hold period ends (at most 1 day after you paid), and your bank may then take up to 5–7 working days to show it. To get your money back sooner, we may instead collect the payment and refund it in full straight away — you will get an email if we do.
What if my order is not confirmed within 1 day?
The payment hold expires, your order is cancelled automatically and the amount is returned to you as described above. Nothing is charged. If you still want the item, please place a new order.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you see all your orders in one place.
Payment
Which payment methods do you accept?
UPI, debit and credit cards, net banking and popular wallets, processed securely by Razorpay. We do not offer Cash on Delivery at the moment.
Is it safe to pay on Little Kashi?
Yes. Payments are handled by Razorpay, a PCI-DSS compliant payment gateway. We never see or store your card number, CVV or UPI PIN.
Money was deducted but my order is not confirmed yet. Is that normal?
Yes. Your order page shows "Awaiting confirmation" with payment "Payment held" while we place your order with our supplier, usually within one working day. Your bank or card statement may show the amount as debited, pending or authorised — it is only held, and we have not collected it yet. Please do not pay again. If the item is unavailable, the order is cancelled and the full amount comes back to you automatically.
When is my payment actually collected?
Only after our team has placed your order with the supplier. We then capture the held amount and email you that your order is confirmed; your order page changes to "Paid". You are never charged more than the amount you authorised at checkout.
Money was deducted but my order shows "awaiting payment". What should I do?
Don't worry — this is usually a delay from the bank. Payments are reconciled automatically. If the payment is not confirmed, the amount is returned to your account by your bank, normally within 5–7 working days. If a payment reaches us after the order has already been cancelled, it is never collected and is returned to you automatically. If you need help, write to us with your order number.
Delivery
How long does delivery take?
Most orders are delivered within 5–9 working days after your order is confirmed, depending on your PIN code.
How much does shipping cost?
Shipping is free on orders of ₹499 and above, and most smaller orders ship free too. A few larger items have their own shipping charge (only the highest one applies per order). The exact amount is always shown in your cart and at checkout before you pay.
How do I track my order?
Once your order ships, we email you the courier name, tracking number and a tracking link. You can also use the Track order page with your order number and email or mobile number.
Cancellations, returns & refunds
Can I cancel my order?
Yes — free of charge any time before your order is confirmed (the held payment is not collected and is returned to you), and with a full refund after confirmation as long as the order has not been shipped. See our Cancellation Policy.
What if I receive a damaged, defective or wrong item?
Tell us within 48 hours of delivery with photos (and an unboxing video if you have one). We will arrange a replacement or refund. See our Refund & Return Policy.
How long do refunds take?
Once approved, refunds are issued to your original payment method. Banks usually take 5–7 working days to show the amount in your account.
Still need help?
Message us on WhatsApp at +91 99460 70864 (messages only), email saleeshprakash@gmail.com, or use our contact form. We reply monday – Saturday, 10:00 am – 6:00 pm IST.
Still have a question?
Our team is happy to help — message us and we will get back to you.